You and Your GP Practice – What you need to know

A new national You and Your GP Practice Charter sets out what patients can expect from their GP practice, what practices expect from patients, and what to do if things don’t go as expected. The Charter is now part of the GP contract and practices are encouraged to share it on their websites.

The NHS Cheshire and Merseyside ICB have published guidance on how people can give feedback or raise concerns about GP services. This includes information about the Independent Complaints Advocacy Service (ICAS).

Healthwatch Cheshire East are listed as the local ICAS provider, supporting people to share their experiences, raise issues or complaints, and find the right help.

Find out more: You and Your GP Practice Charter – NHS Cheshire and Merseyside