Enter and View
What is Enter and View?
As part of our scrutiny function, we have the power to Enter and View services. This means that our Authorised Representatives have the right to enter certain types of health and social care premises to observe the nature and quality of services, and to comment on what is being done well and what could be done better. We then produce reports which we share with the people who have the power to make changes to services.
A list of our Authorised Representatives who conduct Enter and View activity is available here.
Reasons for visits are many and varied. The list below outlines reasons why a visit might be planned:
- As part of a work plan priority or work-stream project
- Intelligence received from a number of individuals or a partner organisation
- Issues arising from Quality and Risk groups or Patient Experience meetings as well as communication with CQC
- A facility has not been visited previously or not been visited for two years
- As part of a specific local study
- As part of a joint project e.g. working with improvement teams at our local hospital to monitor the Emergency Care experience, or Quality Assurance Teams with Local Authorities.
These visits provide a snapshot in time of the services being provided and allow us to see, hear and feel what it is like within that particular setting for the people who use services, their families and staff. The reports from these visits are made available publicly.
