GP Practice Website ‘Health Checks’

Feedback that we have gathered from people across Cheshire since the start of the pandemic has demonstrated the importance of GP Practices — with appointments and access being main areas of concern for members of the public in Cheshire.

The ability to find relevant information easily through GP websites is more pressing at a time when there are long waiting times on GP phone-lines, due to increased traffic and staff shortages due to illness. With increased reliance on virtual access and information due to the pandemic, our 85 reports on each individual GP Practice in Cheshire, look at the user experience of GP websites. These reports give insight to both GP Practices and the public into how easy they are to use to find information, book appointments, and manage medication.

The reports have been shared with NHS Cheshire CCG who commission GP Practices, as well as each individual GP Practice. Practices have provided feedback relating to our findings, and many have produced action points or committed to work to make changes to websites to improve accessibility and the experiences of the public.

An overarching Cheshire report can be found here.

You can view each individual GP Practice report below by clicking on the relevant Care Community for each GP Practice.